Consumer and Welfare Rights Advice www.ageuk.org.uk/ Age Concern provides an information base for older people, their carers and relatives on consumer issues, health, housing moneyworries.org.uk/ An initiative run by Credit Action that has loads of free impartial advice on the best ways of dealing with debt, ways to save money, and help with any other money issues. www.bbc.co.uk/raw/money/ BBC gives advice on how to make the most of your money in a variety of topics ranging from getting a mortgage, saving for a pension, cutting costs on utility bills and help when made redundant www.bbc.co.uk/consumer/tv_and_radio/watchdog/ BBC Watchdog gives consumer news, scams and grievances. www.citizensadvice.org.uk/ Citizens Advice Bureau. Benefits, civil rights, communications, consumer affairs, education, employment, family matters, health, housing, immigration, legal system, tax, travel. www.credit-card-comparison-online.co.uk/ Compare the UK's best credit card deals. You can apply online too. www.consumerfocus.org.uk/ Consumer Focus is a statutory organisation campaigning for a fair deal for consumers, including energy help and advice www.derby.gov.uk/Housing/Derby+Home+Energy+Advice+Service/ Derby Home Energy Advice Service was set up by Derby City Council to help residents with saving energy and making homes warmer. www.energyhelpline.com/ Energyhelpline.com is an independent price comparison service which provides customers with fast, free and friendly advice on their best gas and electricity deal. www.equalityhumanrights.com/ Equality and Human Rights Commission is an independent body established in April 2000 by Act of Parliament to stop discrimination and promote equality of opportunity for disabled people. www.moneymadeclear.fsa.gov.uk/ Financial Services Authority consumer information on financial planning, insurance, pensions, mortgages, investments. www.moneymadeclear.fsa.gov.uk/mortgages/ Gives impartial information to help you understand mortgages and help you shop around. From Financial Services Authority (FSA) , the independent watchdog set up by Government to regulate financial services and protect your rights www.potholes.co.uk/ How to report a pothole in your area and consumer advice www.iasuk.org/ Immigration Advisory Service, with office in Derby. Community legal advice and representation for immigration and asylum seekers www.relate.org.uk/ Relate. Provide counselling, relationship education and training to support couple and family relationships throughout life. www.rightsofwomen.org.uk/ Rights of women empowers women to access their legal rights. Click on Site Map for a list of useful links. www.safekids.co.uk/ SafeKids was formed to offer a unique reference point on child safety advice and how to choose child care. Keeping your kids safe is so important! Whether you're a parent or a childcare professional, our child safety advice will help you. www.adviceguide.org.uk/ The Adviceguide website is the main public information service of Citizens Advice, providing round-the-clock access to CAB information on their rights - including benefits, housing and employment, and on debt, consumer and legal issues. www.gassaferegister.co.uk/ The Gassaferegister has information about how to look for a gas safe engineer in your area as well as information on gas engineers themselves Consumer Information - See also Telecommunications www.asa.org.uk/asa/ Advertising Standards Authority polices rules laid down in the advertising codes. You can complain to them. www.ccwater.org.uk/ Consumer Council for Water represents water customers in England and Wales. www.consumerdirect.gov.uk/ Consumer Direct is a telephone and online advice and information service supported by the Department of Trade and Industry www.ukecc.net/ ECC United Kingdom provides free information on consumer rights in Europe and assists in cross-border disputes. www.howtocomplain.com/ How to Complain is a free, independent service enabling you to find the organisation to whom you want to complain, fill in a form online and send your complaint. www.multikulti.org.uk/ Multikulti supports citizenship through the delivery of culturally appropriate and accurately translated welfare law information in the areas of debt, employment, health, housing, immigration and welfare benefits. www.oft.gov.uk/ Office of Fair Trading. Its purpose is to protect consumers and explain their rights; and to ensure that businesses compete and operate fairly. You can use the search box to find their advice on choosing a plumber or builder, or buying a pc or used car. www.bioa.org.uk/ Ombudsmen are an independent and impartial means of resolving certain disputes outside the courts. They cover various public and private bodies and look into matters after a complaint has been made to the relevant body. www.sust-it.net/ sust-it provides consumer information on the most energy efficient products on the market to help make us more energy efficient www.direct.gov.uk/en/DisabledPeople/index.htm The Government's Disability site helps you find out about your rights as a disabled person, and to learn more about the legislation that exists to help establish fully comprehensive and enforceable civil rights for disabled people in the UK www.tradingstandards.gov.uk/ Trading Standards. A one stop shop for consumer protection information. Debt www.clsdirect.org.uk/ A free, confidential government funded Community Legal Advice service. It can help to find how to deal with your debts www.insolvencyhelpline.co.uk/ A free, independent and impartial debt advice service www.tradingstandards.gov.uk/derbycity/ Derby City Council Trading Standards can help consumers with any debt agreement problems www.derby.gov.uk/CommunityLiving/WelfareRights/ Derby City Council’s Derby Advice service offers free confidential advice on debt and benefits www.moneysavingexpert.com/loans/debt-help-plan Moneysavingexpert section covering debt problems. Where to start, what to do, where to get help www.direct.gov.uk/en/MoneyTaxAndBenefits/ManagingDebt/index.htm The Government's website provides information on how to manage debt www.nationaldebtline.co.uk/ The helpline that provides free, confidential and independent advice on how to deal with debt problems www.moneyadvicetrust.org/ The Money Advice Trust works with its partners to make sure people with debt problems have access to the money advice they need www.cccs.co.uk/ Worried about debt? The Consumer Credit Counselling Service can provide you with free confidential advice and support Derby - See also our list of local organisations and support and voluntary groups on our Community Information database at www.derby.gov.uk/libraries/. www.derbylawcentre.co.uk/ Derby Law Centre. Benefits, housing, employment, immigration, nationality. Acts for victims. www.emac-derby.org/ Eastern European Advice Committee's aim is to provide help and advice to any ethnic minority migrant group with attention focused on migrant workers from Eastern Europe. We help on issues ranging from Employment to Housing. www.communityactionderby.org.uk/ The Community Action directory contains details of over 600 voluntary and community organisations based in and around Derby. Legal www.bailii.org/ British and Irish Legal Information Institute with full text of cases. www.clsdirect.org.uk/ Community Legal Service. You can find out where your local adviser is, costs and whether you can get financial help. www.hmcourts-service.gov.uk/ Her Majesty's Courts Service brings together the Magistrates' Courts Service and Court Service into one single organisation. Information on procedures, forms and guidance. www.ofgem.gov.uk/Pages/OfgemHome.aspx/ Ofgem is the regulator for Britain's gas and electricity industries. Its role is to promote choice and value for all customers. www.ofwat.gov.uk/ Ofwat is the economic regulator for the water and sewerage industry in England and Wales. www.quickedivorce.co.uk/ Quickedivorce offers a quick and easy package which includes all the forms, guidance and essential information you need to see your divorce through to completion. Will writing www.ageconcern.org.uk/AgeConcern/will_writing.asp Age Concern Legal Services can help you write a will that is recognised by law www.adviceguide.org.uk/index/family_parent/family/wills.htm/ Citizens Advice Bureau say it is important for you to make a will even if you have not many possessions or much money www.hmcourts-service.gov.uk/infoabout/civil/probate/why_will.htm#wills/ Her Majesty's Courts Service gives information about making a will www.direct.gov.uk/en/Governmentcitizensandrights/index.htm The government website explaining the rights and responsibilities of making a will www.lawsociety.org.uk/choosingandusing/findasolicitor.law The Law Society helps you to find a solicitor, advise on what to expect, guides to common legal problems and what to do if things go wrong www.saga.co.uk/money/retirement/your-guide-to-making-a-will-part-one.asp The older people website gives advice on making a will www.willwriters.com/ The Society of WillWriters promotes the real need and sense in having a valid Will Work and Pensions www.acas.org.uk/ Advisory, Conciliation and Arbitration Service. Helps with employment problems and relations between employers and employees. www.dwp.gov.uk/ Department for Work and Pensions. Full text of publications. www.disability.gov.uk/ Government's disability website from Department for Work and Pensions. www.hmrc.gov.uk/ Inland Revenue. Information on tax and insurance matters in the UK. www.thepensionservice.gov.uk/ The Pension Service provides information for individuals about pensions and other pensioner benefits in the UK, whether you are planning for the future, are about to retire or have already retired.